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Wellness Membership Advisor

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Updated May 15, 2019
Job Description

*Must have weekend/night availability. This is NOT a seasonal position. *

Elements Massage in The Woodlands and Lake Conroe are each looking for a bright, outgoing, friendly individual with retail experience to join our team as a part-time Wellness Membership Advisor. Our Woodlands and Lake Conroe locations were recently awarded Top 10 Employee Retention Studios by Wellbiz Brands.

Responsibilities include:

- Selling therapeutic massage services and wellness plans
- Booking/Re-booking appointments
- Maintaining our clean, inviting studio atmosphere
- Answering the phone professionally and politely to ensure a flawless guest experience
- Upgrading such as longer sessions, aromatherapy or hot stone
- Greeting every client with a smile
- Creating a calm environment
- Accurate scheduling and completing the retail sales process
- Addressing emergency scheduling issues quickly and professionally
- Addressing client requests and disputes professionally and efficiently
- Communicating effectively with coworkers
- Being flexible
- Actively participating in staff meetings
- Facilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked
- Completing tasks by deadlines as assigned by supervisor
- Maintain leadership in the studio while management is not there
- Assist with administrative duties as needed by manager

Qualifications:

- Sales/Retail experience (1+ years preferred)
- Superior Customer Service skills
- Web-based scheduling, a plus
- Attention to detail is essential
- Ability to remain flexible
- Ability to remain confident and calm during stressful situations

Benefits:

- Free monthly 1 Hour Massage Session
- Starting at $10 base plus commission. Commission equivalent to $2 to $3 per hour.
- Sales bonuses
- Aflac (paid by employee)
- Health Insurance participation, if desired (paid by employee)
- Vacation benefits after 1 year of employment

Skills Required

- Sales/Retail experience (1+ years preferred)
- Superior Customer Service skills
- Web-based scheduling, a plus
- Attention to detail is essential
- Ability to remain flexible
- Ability to remain confident and calm during stressful situations

Compensation:

$10.50/hour + commission and sales bonus

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Contact Information

Elements Massage

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