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Technical Dispatcher

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Updated Apr 15, 2019
Job Description

Are you looking for a position with an active team working together in a fast-paced environment? We are a rapidly growing commercial IT services company located in The Woodlands, TX. We are seeking an energetic and well organized professional to help clients and technicians on a daily basis. The focus of this position will be on scheduling, customer service, efficiency, accuracy, time management, and customer follow-up.  This is a new position for our company as a result of growth. This is a full time salaried position with paid time off and benefits.

Responsibilities

  • Maximize utilization of internal staff and field engineers through dispatch processes.
  • Coordinate service requests and scheduling with end clients.
  • Pre-process service requests as they arrive through email, chat sessions, manual entry, or direct client input.
  • Implement processes to ensure contracted service level agreements (SLAs) are achieved.
  • Monitor resource schedules to ensure prompt time entry on service requests.
  • Continuously improve usage and increase productivity of IT support resources.
  • Escalate service requests that cannot be scheduled within agreed service levels.

Please include your resume and a cover letter.  Your cover letter should outline why you feel you are the ideal candidate for this position.

Skills Required

Skills

  • Experience in service delivery environment
  • Experience in scheduling and dispatching
  • Excellent oral and written communication skills
  • Organized, energetic, and professional
  • Microsoft Windows desktop and Microsoft Office knowledge

Experience with ConnectWise, AutoTask, or other PSA software is not required but a definite plus. If you have this experience, please outline clearly in your cover letter.

Compensation:

DOE

Job Categories

Job Types(s):   Technology / IT, Customer Service

Industry(s):   Information Technology

Employment Type:   Employee - Full Time

Job Location(s):   The Woodlands

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