Greets patients; performs check in tasks including arriving patients in the electronic medical record, instructing patients on completion of paperwork, verifying patients' insurance if applicable, obtaining copies of patient identification and outside records.
Collects copayments, coinsurance, and self-pay payments; documents payments in practice management system, prepares day-end batches according to policies and procedures, and reconciles payments taken with reports.
Completes end-of-day tasks, including running applicable reports, identifying no-show patients and communicating with appropriate personnel, completing daily batching tasks, and other office close procedures.
Answers, routes, transfers, and retrieves phone calls and messages as required.
Communicates with Medical Assistants to ensure efficient patient flow through the office and proper documentation of visits.
Answers multiple phone lines, ensuring quality and customer service for all callers.
Schedules appointments according to scheduling guidelines.
Adheres to urgent and add-on patient visit guidelines and communicates such visits to clinical staff per office protocols. Confirms appointments prior to patient visit if applicable.
Scans outside reports, results, and labs into the appropriate sections of the electronic medical record.
Maintains and orders office supplies. Assures all items ordered are received and follows up on incomplete orders.
Assists physician(s) with daily needs.
Coordinates patient documentation for billing and following up on pending claims.
Opens, sorts, and records receipt date of mail; forwards bills and invoices promptly to manager; and performs other general office duties as needed.
Performs other duties as assigned.
Reads and abides by the company’s code of conduct, ethics statements, employee handbook(s), policies and procedures and other corporate mandates, including participation in mandatory training programs.
Reports any real or suspected violation of the corporate compliance program, company policies and procedures, harassment or other prohibited activities in accordance with the reporting policies of the company.
Obtains clarification of policy whenever necessary and may use the resources available
Must have at least 3+ years in the medical environment to be considered.
The ability to thrive in a fast-paced team environment
Have experience and skills required of a front office medical assistant
Working knowledge of EMR
Strong communication and Interpersonal Skills
Insurance verifications and good organizational skills to follow
Have a positive mental attitude and willingness to learn new things
Strong teamwork and work ethics
Employment Type: Employee - Full Time
Job Location(s): The Woodlands
David Michalak MD PA