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Full Time - Retail Shift Supervisor

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Updated Jul 25, 2021
Job Description

In order to accomplish this mission, we have an exciting opportunity as a Shift Supervisor at our location at: 19075 Interstate 45 S, Shenandoah TX 77385. who will be responsible for delivering an exceptional 5.11 brand experience, building and maintaining customer relationships while achieving store sales goals.  



Directs and models 5.11’s Ethos, Values, Mission and Service standards providing an elevated customer experience
Works closely with 5.11 Tactical Merchandising team to coordinate merchandising updates, identify opportunities and support long-term strategies
Leads and delegates merchandise processing, replenishment and recovery of sales floor to brand standards
Ensures all alterations and embellishments are executed according to department specs
Models an efficient and satisfying cash-wrap experience
Ensures housekeeping duties are completed to maintain a neat, clean and professional store experience.
With the direction of the Store Manager, monitors and follows up on sales goals, sales plans and sales budgets to optimize profit
Assists with reductions, price changes, and transfers
Unloads delivery truck, receives, opens and unpacks merchandise and labels merchandise with security tags
Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety
Has working knowledge and oversees use of all Company systems in store

Creates an environment that maintains a 100% focus on the customer
Models selling behaviors to build customer relationships and brand loyalty
Models and supports use of store tools and systems to nurture customer relationships

Accountable for store and individual sales goals
Helps to attracts, recruit, hire and train high-caliber leadership service specialists
Helps to assess team’s performance and provides feedback using both informal and formal methods Ensures all team members are working together to create a positive environment and resolves issues
Writes and flexes store labor schedule
Helps manage store controllable expenses
Protects the assets of the store through implementation of loss prevention practices


At 5.11 Tactical, everyone has the opportunity to be a leader and perform in an exceptional manner.  We strive to uphold our Ethos which defines our culture – Trusted, Responsive, Accountable and Committed.

Strive to create trust in everything we do, starting with self-trust and relationship trust.   We work on the components of integrity, intent, capability and results.
Listen to the needs of our end-user Professionals, then develop, produce and deliver solutions to their problems. Each of us chooses to be a leader and takes charge of what is within our circle of influence.
Seek to achieve results with a bias for action. We like to compete and be measured against the most demanding standards to ensure our continued success.
Overcome obstacles to accomplish our goals and support our team members when challenges arise. We complete commitments and seek to ‘over-deliver” relative to expectations.

Skills Required

Bachelor’s or Associate’s Degree and/or 2-4 years of retail experience – apparel preferred
Previous retail management or supervisory experience
Proven ability to provide a superior customer experience and drive customer loyalty
Proven ability to assess talent and manage performance
Proven business acumen with strategic and analytical skills
Schedule flexibility to include evenings and weekends

Job Categories

Job Types(s):   Sales, Customer Service

Industry(s):   Retail

Employment Type:   Employee - Full Time

Job Location(s):   The Woodlands

Contact Information

5.11 The Woodlands

Phone:  3467040891

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