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Client Care Coordinator

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Updated Jun 20, 2024
Job Description

At Home Instead, we are looking for a caring and dedicated Client Care Coordinator to join our team and help us in our mission of enriching the lives of seniors in our community. We offer a range of non-medical services that empower older adults to age gracefully in the comfort of their homes. As the Client Care Coordinator, you will play a crucial role in ensuring the well-being of our clients. This involves conducting care consultations with potential clients and their families, introducing clients to care professionals, and conducting quality assurance visits.

Through a personalized approach, you will assess each client's unique needs, create customized care plans, and regularly evaluate their effectiveness to provide the best possible care. By maintaining open communication and building strong relationships, you will help enhance the quality of life for our elderly clients.

Your main duties will include:
- Responding to service inquiries and offering expert guidance
- Performing Quality Assurance Visits
- Managing Client Care Plans
- Evaluating Client Needs
- Keeping families informed
- Assessing the performance of care professionals
- Supporting and training care professionals for their success
- Treating both clients and care professionals with respect

Skills Required

-Strong interpersonal skills and compassion
-Excellent communication skills, both verbal and written
-Empathy and understanding towards clients and care professionals
-Ability to assess and respond to the unique needs of seniors
-Proficiency in computer and phone use
-Team player with a collaborative approach
-Detail-oriented and organized in managing client care plans
-Proactive problem-solving abilities
-Ability to provide support and training effectively
-Respectful and dignified attitude towards both clients and care professionals

Compensation:

$18-$21 per hour

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Contact Information

Home Instead

Phone:  936-441-3223

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