Ratings of Baxter Eye Care

Lets just say, this company takes pride in being a Christian company.. However, their attitudes and demeanor show differently; especially coming from Heather.. she has worked there for years and each year that I come in she is always unprofessional, moody and seems to be annoyed with each and every patient. I came in January and they had quoted me a price that I couldn't afford at the time. I asked the girl at the front desk if I would get charged a no show fee because I wasn't aware that my benefits had changed. I asked her if she could bill my insurance and take the amount I could afford to pay and if not was I going to be charged a fee She told me, no I couldn't be seen and not pay the full amount but they most definitely will not charge me for a no show. Today, Kim and Amanda informed me of the charge and I explained the situation and Heather (whom is always of a bipolar like attitude wouldn't let me speak to Dr. Baxter and said that was her policy. As far as I am concerned, Heather is not management.. and I have gone to this company since I was about five years old. That being said, they will lose my business and my families. Along with all else whom ask me for a recommendation with eye care. Usually, you would think a company wouldn't want to lose a patient who has been going to them for decades.. especially one that takes pride in being a christian company. My recommendation to this company is take a huge look at staff and realize all the patients she has effected and that they are losing solely based on her attitude.