Apply for Director of Member Experience

The Woodlands Area Chamber of Commerce is seeking an energetic, organized, and member-focused Director of Member Experience to lead the delivery of a high-touch, engaging, and value-driven experience for our members—from onboarding through long-term involvement and retention.

This role is ideal for a relationship-builder who thrives in a dynamic environment, enjoys working with volunteers and business leaders, and takes pride in creating memorable, meaningful engagement experiences.

Position Summary:

The Director of Member Experience is responsible for ensuring Chamber members fully understand, access, and benefit from the programs, services, and opportunities available through the Chamber. Working closely with the Director of New Member Growth & Development, this position stewards members through their first 100 days and beyond, helping them become active, connected, and invested in the Chamber.

The Director of Member Experience reports to the Vice President of Membership Growth & Development and oversees many of the Chamber’s core engagement touchpoints, including monthly events, committees, ribbon cuttings, and volunteer-led initiatives.

Required Skills:

Candidate must possess a professional demeanor with a positive attitude, strong verbal and written communication skills, as well as an ability to organize efficiently. Must be outgoing, energetic, able to multi-task and enjoy working with the public. Polished public speaking ability is required. Experience working with volunteers preferred. Able to establish and maintain effective working relationships with other departments, senior influencers, current and prospective members, affiliates, volunteers and teams.

Compensation & Benefits:

• Competitive salary
• Full benefits package, including: 100% employer paid health plan, along with dental, vision and retirement plan options
• Paid time off and holidays
• Opportunity to make a meaningful impact in one of the most vibrant business communities in Texas

Why Join the Chamber?

At The Woodlands Area Chamber of Commerce, you’ll be part of a mission-driven organization that connects business, builds community, and creates opportunity. This role offers visibility, influence, and the ability to directly shape the growth and success of our membership.

Please submit resumes to gina.mitchell@woodlandschamber.org by January 12, 2026.

• Bachelor’s degree or 5+ years’ experience in customer service, membership-based organizations, or relationship management
• Proficiency in CRM systems, Microsoft Office, and the internet