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Back up Receptionist/processor

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Reports To: Processing Supervisor

SUMMARY:
TWFG is currently looking for a back-up receptionist and processor for our Home Office located in The Woodlands, TX. This position is responsible for handling incoming telephone calls to the company in a professional, courteous manner. Greet and direct visitors to appropriate party. Distribute work received via CSR email, after hours voicemail and faxes. Assist with mail distribution, deliver overnight packages, and scan/attach documents into company agency management system.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Retrieve and deliver mail to/from mail center, including daily PO Box retrieval.

• Open, sort, date stamp, distribute all mail to various departments & perform weekly mailroom inventory.

• Scan and attach documents into agency management system.

• Process Underwriting Proof of Mailing for cancellations and outgoing policy/notices daily.

• Download documents from carrier website, appropriately label and attach it within the agency management system.

• Provide back-up coverage for the receptionist as requested.

• Perform other duties as assigned and mailroom supply inventory.

QUALIFICATIONS, EDUCATION and/or EXPERIENCE

• Excellent time management and multi-tasking skills.
• Able to read and interpret information and effectively utilize company systems.
• Maintains a positive attitude and response professionally to requests for service and assistance.
• Follows company policies and procedures and supports organization’s goals and values.
• Computer literate
• 10-key
• Process and detail oriented
• Time management and multi-tasking is a must.
• Excellent work ethic
• High School Diploma or Equivalent
• Full-time position with Benefits
• Bi-lingual a Plus

• Excellent time management and multi-tasking skills.
• Able to read and interpret information and effectively utilize company systems.
• Maintains a positive attitude and response professionally to requests for service and assistance.
• Follows company policies and procedures and supports organization’s goals and values.
• Computer literate
• 10-key
• Process and detail oriented
• Time management and multi-tasking is a must.
• Excellent work ethic
• High School Diploma or Equivalent
• Full-time position with Benefits
• Bi-lingual a Plus

DOE