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Assistant to the General Manager / Latin America Tour Co

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• Manage Client Relations: Guide travelers from initial consultation to their return home.
• Coordinate Logistics: Partner with local operators, hotels, and transport providers.
• Maximize Sales: Convert incoming inquiries into confirmed bookings.
• Accounting and Administration: Work with General Manager with the required accounting and administration of each guest’s file.
• Marketing: Work with the Marketing Team in the development and implementation of promotional campaigns.
• Travel: When required, be able to travel to one or more destinations either on a familiarization trip, or as a conductor to one of the group tours sold and managed by you.

Skills:
Fluent in English and Spanish. Customer Service Experience. Proven Organization Skills. Ability to investigate, research and resolve problems. Detail oriented, able to work under pressure, meet deadlines, organize, prioritize, and handle multiple tasks. Ability to take complete and accurate notes. Ability to maintain confidentiality. Make rule-based and analytical decisions. Ability to communicate in a professional manner, verbally and in writing.

Job Description:
Family-owned and operated Latin America Tour and Travel Marketing Company has an immediate position available for an Assistant to the General Manager. Main responsibilities are, but are not limited to, general administrative, basic accounting, and operational support functions, including maintenance of clients' records, reports generation, answering emails and phone calls, processing payments and passengers travel documentation. Research and resolve client service issues in coordination with the Management Team. When required, assist Southern California and Costa Rica based reservations centers with their day to day operational and sales matters. Assist with Marketing Projects. Some international travel may be required.

Competitive salary