Entergy Texas announces new leaders in customer service and industrial accounts

By: Entergy Texas
| Published 10/10/2022


THE WOODLANDS, TX -- Two Entergy Texas employees were recently promoted to leadership positions. Benjamin Crain has been named manager of industrial accounts, and Michelle Armstrong has been named manager, region customer service in the east.

New leadership strengthens company’s commitment to power life now and in the future

Both will oversee the company's engagement with customers and other key stakeholders as Entergy Texas works to deliver new, sustainable solutions for customers while maintaining reliable and affordable power for Southeast Texas.

“Both Benjamin and Michelle enter their new roles with a wealth of experience and industry knowledge,” said Eli Viamontes, president and CEO of Entergy Texas. “Their leadership style and business acumen will be instrumental as we continue our work to power life for future generations.'

Crain began his career as a mechanical engineer at Shell. His background includes a variety of leadership roles that led him to multiple businesses and locations such as Texas Petroleum Corp, Shell and Motiva.

Crain has an MBA from Rice University and a bachelor’s degree in mechanical engineering from Southern University. Additionally, he completed the business leaders’ program at Wharton School of Business at the University of Pennsylvania.

He is married and has two sons, David, and Bryce. He likes to spend time with his family, is an avid reader, fishes on occasion, and enjoys date night with his wife, Fran.

Armstrong is a business development and marketing professional with over 32 years of customer service and account management experience gained from diverse organizations, including Fortune 500 companies and utilities to the industrial sector and international apparel companies.

Armstrong worked for Entergy’s marketing and customer service organization from 1998 to 2004. For the past four years, she has served as an industrial account executive at Entergy Texas, where she was responsible for fostering customer relations and overseeing major projects for a broad portfolio of large industrial customers.

Armstrong attended Lamar University. She currently serves on the Workforce Solutions of Southeast Texas board, and she is an alumnus of Leadership Southeast Texas. She and her husband Joey Armstrong are both well-established professionals in the Golden Triangle business community.

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