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Group Manager/Customer Service – Faith-Based Group Travel

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Immediate Opening: Group Manager – Faith-Based Travel Agency (The Woodlands, TX)

We are a faith-based travel agency located in The Woodlands, TX, seeking a full-time Group Manager to join our team. This role is essential to ensuring a smooth and memorable travel experience for every passenger traveling with our groups.

Position Overview
The Group Manager will oversee all aspects of group travel coordination—from the moment a passenger registers until they return home. This includes managing documentation, special needs, and communication, while providing vital support to the group sales team.
Key Responsibilities

Coordinate passenger registrations, payments, and records

Assist travelers with passport requirements and other travel documentation

Collect and manage traveler details, including dietary restrictions and special needs

Prepare and distribute onboarding materials and travel information packets

Act as a point of contact for group travelers, addressing questions and concerns

Support the sales team with group logistics and coordination

Maintain organized files and accurate reporting for each group

Collaborate with vendors, airlines, and partners as needed to ensure smooth group travel

Position Details

Location: The Woodlands, TX (in-office position)

Full-time, immediate opening

Faith-based, mission-driven team environment

How to Apply
Please email your résumé and a brief cover letter to tammy@gomegatravel.com with the subject line: Group Manager Application – The Woodlands.

Exceptional organizational and time-management abilities

Strong attention to detail and accuracy in record-keeping

Excellent written and verbal communication skills

Customer service–oriented with a friendly, professional demeanor

Ability to manage multiple projects and deadlines simultaneously

Problem-solving skills with a proactive and resourceful mindset

Team player with the ability to collaborate across departments

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Comfortable learning and using travel booking or CRM software

Cultural sensitivity and ability to work with diverse groups of travelers

Salary DOE