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Medical Receptionist

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Principal Duties and Responsibilities:

· Appointment check-in/check-out, including collection of co-pays and fees owed.

· Utilize courteous and professional customer service techniques and interpersonal skills to establish and maintain rapport with patients, clinicians and outside professionals.

· Schedule patients for speech, audiology and family services appointments.

· Verify patient’s insurance eligibility and obtain pre-requisite documentation ahead of appointments, including physician orders, referrals, faxes, and prior authorizations.

· Perform insurance eligibility checks for patients scheduled in clinic and work closely with the billing manager to make sure financial requirements of patients are met at time of appointment.

· Answer incoming calls and input accurate registration data, such as patient demographics, insurance information, and clinical data into EMR (Athena) software system.

· Maintain strict confidentiality of patient and organization information, including adherence to all HIPAA guidelines/regulations, best practices and internal policies

· Perform general office duties, including keeping front office and reception area tidy, retrieve and distribute mail, and other projects as assigned by management.

Qualifications:

· High School Diploma or Equivalent GED

· Bilingual, English/Spanish fluency in both spoken and written form preferred

· Minimum (2) years of experience in a medical office setting or similar position

· Knowledge of HMO’s, PPO’s, Medicare, Medicaid, and the Authorization Process

· Demonstrated customer service skills

· Microsoft applications, proficiency in EXCEL and EMR system, IMS a plus

· Medical terminology a plus


Successful Applicants will:

· Have a pleasant and assertive personality, performing with a friendly smile and tone

· Be a TEAM player in a fast-paced and growing office environment

· Possess a strong work ethic, and attention to detail, be highly organized and capable of effective time management, prioritization and multi-tasking

· Exhibit excellent communication and interpersonal skills with patients and co-workers

Based on experience