Entergy Texas encourages customers to make final preparations and stay connected before winter weather impacts Southeast Texas

THE WOODLANDS, TX -- As Entergy Texas continues to prepare for the potential of freezing temperatures and winter weather this weekend, we encourage all of our customers across Southeast Texas to make plans now to protect their families, homes and businesses.

Winter weather can be unpredictable and may impact the region differently than other severe weather events like hurricanes and thunderstorms. Preparing ahead of time can help customers stay safe, informed and reduce risks to their homes.

Entergy Texas customers are encouraged to follow these simple steps now before the freezing weather arrives:

• Protect pipes: Insulate exposed pipes and allow faucets to drip during freezing temperatures to help prevent pipes from bursting.
• Use heating sources safely: Use space heaters and fireplaces with caution, keep them away from flammable materials and never leave them unattended.
• Be fire-ready: Keep a working fire extinguisher on hand and make sure everyone in the home knows how to use it.
• Know your shutoff valves: Learn how to shut off water valves in case a pipe bursts.
• Make an emergency kit: Prepare a kit that includes flashlights, batteries, blankets, water, medications and nonperishable food.

“Taking a few steps today can make a big difference in staying safe and comfortable during a winter weather event,” said Stuart Barrett, vice president of customer service for Entergy Texas. “Our goal is always to restore power as safely and quickly as possible. Our crews are ready to respond in challenging winter conditions should outages occur, and we’re prepared to support our customers through whatever this storm may bring.”

Stay informed and connected

Entergy Texas will keep customers informed before, during and after extreme weather events. Customers who have opted in to myEntergy messages will receive updates by text message, phone call or email as conditions change. Customers should verify and update their contact information in their myEntergy account to ensure they receive important notifications.

Customers can also stay connected through Entergy’s digital tools:

• Download the Entergy app. Customers can use the app to report outages or check on the status of power at their home or business.
• Sign up for notifications about storm and restoration efforts by texting REG to 36778.
• View Outage map: The map provides outage status at the street level. During severe weather, the map also displays damage assessment and estimated restoration information to customers.
• Social media plays an important role in keeping customers informed, and the company places a high priority on updating its social media channels throughout an event with tips.
• Entergy’s Storm Center website has storm safety, preparation and restoration information including winterization tips and extreme cold safety tips.

For more winter weather safety information and storm updates, visit entergy.com/stormcenter.

We’re here to help

In anticipation of the extreme cold temperatures extending into early next week, disconnections for non-payment have been suspended for all customers through Friday, Jan. 30. We will continue to monitor the situation as it develops.

We are committed to delivering affordable, safe power to the communities we serve and helping customers manage their electric usage to generate savings on their bill. For customers struggling to pay their bill, we offer payment arrangements and flexible payment options. Customers are encouraged to visit BillToolkit.entergy.com for additional resources. They can also reach out to us to manage their account online at myEntergy or by calling 1-800-ENTERGY (1-800-368-3749) for assistance.