Patients Rate St. Luke’s Health-The Vintage Hospital Among Nation's Best for Experience

THE WOODLANDS, TX -- St. Luke’s Health - The Vintage Hospital announced today that Healthgrades, a leading resource Americans use to find a doctor or hospital, has named it a 2026 Outstanding Patient Experience Award™ recipient. This achievement reflects St. Luke’s Health - The Vintage Hospital’s commitment to superior, patient-centered care, placing the organization in the top 15% of hospitals nationwide for patient experience.

"At St. Luke's Health - The Vintage Hospital, we believe that exceptional healthcare goes beyond clinical expertise; it's about the entire patient experience,” said Elizabeth Ortega, Hospital President. “From the moment they walk through our doors, every interaction, every comfort, every act of compassion contributes to healing and well-being. I am incredibly proud that our team consistently strives to set the bar for quality patient experience, ensuring that every individual we serve feels valued, respected and expertly cared for."

Each year, Healthgrades recognizes the top hospitals nationwide that provide an exceptional experience for patients during their hospital stay. For its 2026 analysis, Healthgrades evaluated Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient survey data from nearly 4,000 hospitals across 10 patient experience measures. This evaluation covered hospitals that submitted patient experience surveys to the Centers for Medicare and Medicaid Services (CMS) for admissions from January 2024 to December 2024.

These measures focus on patients’ perceptions of their hospital care, including staff communication, medication explanations and cleanliness. The St. Luke’s Health - The Vintage Hospital’s Outstanding Patient Experience Award directly results from positive patient feedback in these critical areas.

“Better patient experiences are correlated with better health outcomes, which is why patients should always strive to seek care at a facility with a clear dedication to high-quality, patient-centered care,” said Dr. Alana Biggers, MPH, medical advisor at Healthgrades. “As an Outstanding Patient Experience Award recipient, St. Luke’s Health - The Vintage Hospital sets the benchmark for patient experience nationwide, ensuring that every patient feels heard, empowered, and confident throughout the care journey.”

Consumers can visit healthgrades.com to learn more about how Healthgrades measures hospital quality and view the Outstanding Patient Experience Award Methodology. A patient-friendly overview of Healthgrades’ complete methodology is also available here.