Prev Next

Client Care Manager

Apply Now

My Favorites

QUALIFICATIONS
The qualifications listed below are representative of the knowledge, skill and/or ability required.

Ministry Qualifications: The incumbent must:
• Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord.
• Exhibit strong commitment and dedication to the pro-life position.
• Agree with and be willing to uphold PACN's Statement of Faith and operating policies including their commitment to personal purity and patient confidentiality.

Position Qualifications: The incumbent must:

• Have two years of experience in peer counseling or equivalent environment working with volunteers (preferred).
• Have good speaking skills in English; Bilingual a plus.
• Be self-motivated, dependable, responsible, with strong skills in administration and organization.
• Exhibit strong interpersonal and ministry skills.
• Fulfill responsibilities with little or no supervision and be willing to travel between locations.
• Exhibit strong vision and leadership skills for administrative organization and
management.
• Be detail oriented.
• Perform multiple tasks simultaneously in a fast-paced environment.
• Must be comfortable working in a variety of technology platforms.

 
RESPONSIBILITIES

• Meet with clients to provide support services such as options counseling, community referrals, material assistance support and delivery of classes.
• Provide peer counseling and other client program services support.
• Provide follow-up consultation with clients and referral calling on their behalf.
• Provide documentation and maintenance of client records in PACN's medical record systems and case management, insuring proper documentation for every client.
• Learn and maintain all TPCN protocols and perform TPCN billing in a timely/concise manner in compliance with program rules/guidelines.
• Assist in uniting the ministry in prayer as part of day-to-day operation of center.
• Assist in monitoring reception area to assist clients until other staff are available.
• Provide receptionist services as needed: greet clients and visitors, answer, and route calls appropriately.
• Assist on-the-job training of new volunteers for the client ministry of PACN.
• Interact with Center Coordinators and Nurse Manager to relate client or volunteer needs, progress of center, problems, and implementation.
• Help ensure professional service delivery and efficient center operations.
• Scan paperwork.
• Input records data entry.
• Perform light office work; demonstrate competence in Word and Excel.
• Provide support to Center Coordinators, Sr Director of Programs, medical staff, client care team and volunteers as needed.
• Perform opening and/or closing duties as necessary.

SUMMARY
The Client Care Manager - (CCM): This person meets directly with clients as a program advocate under the direction of the Center Coordinators and the Sr. Director of Programs. CCM's are responsible for scheduling appointments, assessing client social situation, providing options counseling, providing referrals in support of the client, delivering program materials, and supporting the client's engagement with PACN's material assistance program.

This individual will assist with maintaining and developing resources for clients and identifying and developing client care volunteers. This candidate will ensure professional service delivery and efficient center operations.

$18 per hour