Ratings of Rooster Ridge Car Care The Woodlands - Kuykendahl

All these reviews are fake. This Rooster Ridge Car Care just changed their name 2 months ago. I assume to avoid detection of the one-star rating of Jesse’s Driver Auto. On 12/19, my son saw a warning light indicating the coolant was low. . He contacted me shortly after stating that Rooster Ridge found a leak and the radiator needed to be replaced. I told my son do not do anything to the car, and I was coming to speak to them personally. By the time I arrived, the car was on the lift and parts everywhere. I also requested an itemized statement; the staff member refused to provide it, promising me it is only 1900 to repair. This is illegal per the Attorney General. We picked the car up on 12/20, and on 12/22, the coolant light comes on again, leaving my son stranded 50 miles from my home. On December 23rd, we towed the car back to Rooster since coolant light comes on again. We picked up the vehicle that afternoon with more assurances they will be no more problems. At 5:08 that evening, my son drives a few miles ; not only the coolant light came back, but the engine did not sound right either. so, we dropped the car off again. On December 26th, the coolant light comes on again, and the car was overheating. He was stranded over 60 miles away. After three breakdowns, it is obvious rooster ridge car care cannot fix the problem due to their incompetence. I towed the care to my mechanic.
.To inspect the coolant leaks in a BMWs, you need to pull out the radiator. The hose which connects the radiator has a "Quick connect" fitting that locks in versus American cars; you plant it down. Rooster did not fix it. So, my mechanic replaced the hose; the vehicle was running for about a week I contacted Jesse Miller the owner of Rooster Ridge Auto Care and instructed me to contact his warranty company. I have explained several times to him to no avail – his warranty does not cover for work not performed. I even sent him a copy of the warranty limitations which he simply ignores. For VPS Radiator Protection Pack, Rooster charged $132.78, but it leaked out since it was fixed properly. On, 1-13-2021- the coolant light came on again (approx a week later) My mechanic diagnosed that Rooster Ridge Auto Care installed the WRONG Radiator BMW has two types of radiators – one with an aux cooler ( the correct one) and one the one that Rooster Ridge installed. The radiator Rooster installed is for BMW's is without radiator plugs, so there is no place for the coolant to flow, and when it gets hot and expands, it is pushing out the drain plug. My mechanic contacted Rooster Ridge's vendor, 1-800 Radiator, who clearly states they do not sell the radiators with aux cooler. Even on the radiator box states YOU MUST MATCH THE LENGTH WITH OLD SLEEVE AND INSTALL THE CORRECT MATCHING ONE ON THE CSF RAIDER TO COMPLETE INSTALLATION. The total costs with my mechanic to install the new radiator $801.44. That is a massive difference from the $2200.00. On the Rooster bill, there is a charge for $176.27 under "Total Fees," which I question since our bill exceeded verbal $1900 quote. Sierra stated it is taxes; the statement does not add up. Taxes are 8.5%. Besides the excessive fees, Rooster charged $2136 ( twice the market price) – plus my mechanic fees to correct the problem $1301, Towing $230 & 2 Uber trips = 122.58 – Total expense to fix Rooster's screw-up $1653.58. The fact Rooster flaunts non-existent warranties is false and misleading advertising.
Rooster Ridge tried to fix the car unsuccessfully three times. I contacted the owner Jesse Miller and sent pictures and emails from the warranty company. He keeps lying about the warranty, He's biggest crook and con artist I have EVER encountered. There is no warranty for a part that does not fit into the car. Save yourself the nightmare go someplace else. I would never want someone to be in this position EVER.