Entergy Responds to Recent Power Outages in Grogan's Mill

THE WOODLANDS, TX - After a number of power failures in the neighborhood, The Grogan's Mill Village Association contacted Entergy to find out what has happened and when the problems will end, they say they were finished by August 5.

They have also indicated that they are making an effort to improve their messaging system to make it more complete and accurate. We urge all our readers to download their app on their phone which will tell you when outages began, when they are expected to return and a map showing which streets are affected. You can find the app by searching for Entergy.

Entergy also indicated how difficult it is to do work in this area since there are a number of cables and pipes from different companies that are close together, Their customer relations manager has been very responsive to our inquires and we thank them for that.

The response from Entergy begins here:

The Woodlands Reliability Work

August 1, 2019

- Entergy Texas is currently conducting a series of reliability upgrades across The Woodlands. These upgrades will help improve reliability as well as help us respond to outages quicker.

- As we complete this work, we may have to close some lanes of traffic to ensure the safety of our crews and the public.

- Crews will be working around the Grogan’s Mill area, with possible lane closures on Woodlands Parkway, N. Milbend and Grogan’s Mill Rd.

- We are working closely with Montgomery County and other area organizations to ensure there is as little disruption as possible while we work.

- We expect to be complete with this work the week of Aug. 5.

Grogan’s Mill Outages Affecting 100 Customers Since July 23:

Sunday, Aug. 4 – Outage in Grogan’s Point area that affected 320 customers because of a bad cable. All but 70 were restored in about 2½ hours.

Wednesday, July 31 – Grogan’s Mill area – system overload issue. It affected 2,354 customers for 87 minutes.

Tuesday, July 30 – Storms impacted customers throughout The Woodlands, with about 5,000 customers out. Most were restored by 3 a.m.

Wednesday, July 24 – Outage in the Grogan’s Mill area after a member of the public dug into our lines, affecting 5,000 customers for about 4 ½ hours

Tuesday, July 23 – Outage in the Grogan’s Mill area caused by a cable failure affecting 1,600 customers for approximately three hours.

The outages listed may not reflect momentary outages (blinks) caused to customers while work was on ongoing or more isolated outages that involved less than 100 customers.

It is important to note that repairing underground electrical systems is more time-consuming to repair than above-ground lines, because it takes longer to locate the faults, identify the cause and make necessary repairs. A lot of this work has to be done in people’s backyards, which can also make the restoration process slower than if the lines were accessible from the streets.

We sincerely apologize to our customers for the inconvenience any of these outages have caused them, and we appreciate their patience as we continue working to improve reliability to the area.