Important Update to Appointment Scheduling and Visit Structure

At The Woodlands Institute for Health & Wellness, our mission has always been to provide personalized and thorough care that meets your unique health needs. Over the years, we’ve noticed an important trend: many of our patients—both those who’ve been with us for years and those who’ve just joined—are coming to us with more complex health concerns that often require extra time and attention.
It’s an honor to be part of your wellness journey, but our current scheduling model hasn’t always provided the necessary time for our providers to fully address your care needs. This often requires additional time outside of appointment hours, which has placed an unsustainable strain on our team.
To address this, we’ve made changes to ensure we can continue to meet the growing needs of our patients without compromising the quality of care or the well-being of our team.
What’s changed?
• Appointment types will now be scheduled and billed based on their complexity, as determined by your provider.
• Standard office visits will remain $249.
• Complex visits, which involve additional time for thorough chart reviews, in-depth discussions, and crafting personalized treatment plans, will be billed at $375.
Why is this necessary?
We’ve outgrown our current system. As patient needs have become more complex, our appointment structure needs to evolve too. This adjustment allows us to dedicate the time each patient requires while maintaining the high-quality care you expect from us.
What does this mean for you?
• If your care needs are straightforward, your visits will likely continue to be scheduled as standard, and nothing will change for you other than our team being able to manage time more effectively.
• If your health concerns require deeper evaluation or tailored plans, your provider may classify your visits as "complex". This will allow us the time to address your needs more thoroughly in one visit, rather than rushing or spreading concerns across multiple appointments.
• Some patients will always have complex visits, while others might have a mix of standard and complex appointments depending on their needs.
We also want to share a glimpse into what your appointment involves. Beyond the time spent with your provider during the visit, there’s significant work that happens behind the scenes. Your provider carefully reviews your health history before the appointment and spends additional time after your visit creating and refining your treatment plan, and coordinating care. This comprehensive approach ensures we provide integrative, thoughtful care at every step.
We understand this change may raise questions, and we’re here to help. Our team is happy to explain how your care was assessed and ensure you feel confident about your visit plan.
We deeply appreciate your understanding and trust as we make this transition. These changes reflect our commitment to delivering exceptional care while supporting the health and well-being of our team.
Warm Regards,
Mila McManus MD and TWIHW Team
The Woodlands Institute for Health and Wellness
www.TWIHW.com
(281) 298-6742

The Woodlands Institute for Health & Wellness - Mila McManus MD

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